Terms of Service

# **Welcome to Asklumia**

By accessing the AskLumia website, you acknowledge that you have read, understood, and agreed to be bound by the following Terms of Service. These terms apply to the entire Website and to any communication, including but not limited to email or other forms, between you and AskLumia.


### **1. Limitation of Liability**

1.1. Under no circumstances shall AskLumia or its team be held liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of data or profits, arising from the use or inability to use the materials on this website, even if AskLumia or an authorized representative has been advised of the possibility of such damages. If your use of materials from this website results in the need for servicing, repair, or correction of equipment or data, you bear all associated costs.

1.2. AskLumia does not take responsibility for any outcomes resulting from the use of its resources. We reserve the right to modify prices and update the terms of resource usage at any time without prior notice.


### **2. License**

2.1. AskLumia grants you a limited, revocable, non-exclusive, and non-transferable license to access and use the AskLumia Service strictly in accordance with these Terms of Service.

2.2. These Terms constitute a binding agreement between you and AskLumia (referred to herein as "AskLumia", "we", "us", or "our"), the provider of the AskLumia website and services (collectively referred to as the "AskLumia Service" or "Service").

2.3. By using the AskLumia Service, you agree to be bound by these Terms of Service. If you do not accept these Terms of Service, please refrain from using the service. "You" refers both to you individually and to the entity you represent, if applicable. Violation of any of these Terms of Service may result in the suspension or termination of your account and access to the AskLumia Service without notice.

2.4. To make these Terms of Service easier to understand, here's what we mean when we use certain terms:
1. Cookie: A small file stored by your web browser, created by a website to help recognize your browser, track analytics, and remember things like your language preference or login details.
2. Company: When we say "Company," "we," "us," or "our," we're referring to Populix Intelligence Development Pte. Ltd., located at 36 Robinson Road, #20-01 City House, Singapore 068877 the entity responsible for the operation of AskLumia.
3. Service: The services provided by AskLumia, as described in these Terms and on our platform.
4. Third-Party Service: External partners such as advertisers, sponsors, or marketing affiliates who may provide content or offer products and services we believe could interest you.
5. Website: Refers to AskLumia's official websites, accessible at www.asklumia.ai.
6. You: Refers to any individual or organization registered with AskLumia to access or use our Services.


### **3. Registration**

3.1. Registration. You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

3.2. Account and password confidentiality and activities of an account are the personal responsibility of the owner of the account. We are not responsible for any activities carried out by an account, except for those carried out by Us and directly impact the account owner.

3.3. Corporate domains. If you create an account using an email address owned by an organization (for example, your employer), that account may be added to the organization's business account with us, in which case we will provide notice to you so that you can help facilitate the transfer of your account (unless your organization has already provided notice to you that it may monitor and control your account). Once your account is transferred, the organization's administrator will be able to control your account, including being able to access Content (defined below) and restrict or remove your access to the account.


### **4. Minimum Age Requirement**

To use our Services, you must be at least 18 years old or the legal minimum age required in your country to give valid consent to use online services. If you are under 18, you must have permission from a parent or legal guardian before using AskLumia.


### **5. Paid Account**

5.1. Billing. If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You're responsible for all applicable taxes, and we'll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.

5.2. Cancellation. You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.

5.3. Changes. We may change our prices from time to time. If we increase our subscription prices, we will give you notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.


### **6. What You're Allowed to Do**

As long as you follow these Terms, you're welcome to access and use our Services. When doing so, you must comply with all applicable laws as well as any guidelines, documentation, or policies we provide.


### **7. What You're Not Allowed to Do**

You may not use our Services in any illegal, harmful, or abusive way. Specifically, you may not (and must not allow anyone else to):
a. sell, rent, license, lease, assign, distribute, or otherwise make our website or platform available to others for commercial use; alter, reverse engineer, decompile, decode, or create derivative works from any part of the website.
b. remove or tamper with any ownership or intellectual property notices (e.g., copyright or trademark notices) from AskLumia or our partners, suppliers, or licensors.
c. access, extract, or harvest any data or Output (as defined below) from the Services through automatic or programmatic means, except as expressly permitted in writing by AskLumia;
d. present, publish, or otherwise represent any Output as having been generated by a human when such Output was produced by the Services;
e. interfere with, disrupt, or attempt to circumvent the operation of the Services, including without limitation any rate limits, access restrictions, security protocols, or protective measures implemented by AskLumia; and/or
f. use any Output or other materials derived from the Services to develop, train, or improve any product or model that competes, directly or indirectly, with the products, models, or services of AskLumia.


### **8. Content**

You may provide information or data to our Services ("Input"), and receive responses generated by the Services ("Output"). Together, these are referred to as "Content." You are fully responsible for your Content and must ensure it complies with all relevant laws and these Terms. By submitting Input, you confirm that you have the necessary rights and permissions to do so.

8.1. Ownership of Content. Subject to applicable laws, you retain ownership of the Input you provide. You also own the Output generated in response to your Input. We transfer any rights we may have in the Output to you, to the extent legally possible.

8.2. Content with Similarit. Because of how Al works, the Output you receive may be similar or identical to what other users receive. This means your ownership rights apply only to your specific Output and not to similar content generated for others.

8.3. How We Use Content. We may use Content to operate, improve, maintain, and develop our Services, to comply with legal requirements, enforce our policies, and ensure the security and integrity of the Services.


### **9. Third-Party Services**

9.1. Some parts of our Services may rely on or integrate with third-party tools, software, or content ("Third-Party Services"). Features like browsing or outputs from integrated tools may involve data or results from these third parties ("Third-Party Output"). These are governed by their own terms of use, and AskLumia is not responsible for how they operate.

9.2. We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services.

9.3. You acknowledge and agree that AskLumia shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. AskLumia does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

9.4. Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.


### **10. Your Suggestions**

10.1. Any feedback, ideas, comments, or suggestions you share with AskLumia about the website (collectively referred to as "Suggestions") will belong solely and exclusively to AskLumia.

10.2. We may use, copy, modify, publish, or share your Suggestions for any purpose, without needing to credit you or provide any form of compensation.


### **11. Copyright Infringement Notification**

If you believe that content on our website violates your copyright, please contact us and include the following:
a. your physical or digital signature (or that of someone authorized to act for the copyright owner);
b. a clear description of the material you believe is infringing;
c. your contact details (address, phone number, and email);
d. a statement that you believe in good faith that the use is not authorized by the copyright owner; and
e. a declaration that the information provided is accurate and that you are authorized to act on behalf of the copyright owner, under penalty of perjury.


### **12. Disclaimer of Warranties**

12.1. Our website and services are provided "as is" and "as available," without any guarantees.

12.2. To the fullest extent allowed by law, AskLumia and its affiliates disclaim all warranties-whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

12.3. We do not guarantee that the site will be uninterrupted, error-free, secure, or meet your specific needs. Some regions may not allow exclusions of certain warranties, so these may not apply to you.


### **13. Limitation of Liability**

13.1. Regardless of any damages you may suffer, the total liability of AskLumia and its partners under this agreement is limited to the amount you paid (if any) to use the website.

13.2. To the extent allowed by law, AskLumia and its suppliers are not liable for any indirect, incidental, special, or consequential damages, such as lost profits, data loss, privacy breaches, or business interruptions, even if we were informed such damages might occur. Some jurisdictions may not allow this limitation, so it may not apply to you.


### **14. Severability**

14.1. If any part of this Terms of Service is found invalid or unenforceable, it will be adjusted to comply with applicable laws, and the rest will still be enforceable.

14.2. This Terms of Service, together with our Privacy Policy and any posted legal notices, is the complete agreement between you and AskLumia.

14.3. Any waiver of a provision does not waive other provisions. Legal claims relating to our services must be brought within one (1) year, or they are permanently barred.


### **15. Waiver**

15.1. Not enforcing a right or obligation under this Terms of Service does not mean we waive that right later.

15.2. Delays or partial enforcement do not stop future enforcement of that right or others.

15.3. If there is any conflict between this Terms of Service and other terms, this Terms of Service takes precedence.


### **16. Termination and Breach of Terms of Use**

16.1. You are free to stop using Services at any time. We reserve the right to suspend or terminate your access to our Service or delete your account if we determine:
a. you breached these Terms of Service or Privacy Policy;
b. we must do so to comply with the law
c. your use of Services could cause risk or harm to AskLumia, or users, or anyone else.

16.2. Appeals. If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting our Support team at support@asklumia.ai.

16.3. If you violate these Terms of Service or Privacy Policy, we may take the following actions as deemed appropriate in the circumstances:
a. immediate, temporary, or permanent withdrawal of your right to use the Website;
b. provide warnings to the User;
C. File a lawsuit against the User, or
d. Disclosing User information to the relevant law enforcement officers.

16.4. You agree to indemnify us against all costs, losses, damages, expenses, and liabilities (including, but not limited to, reasonable administrative and penalty) suffered, incurred, or paid by us as a result of a breach of these Terms of Services and Privacy Policy.


### **17. Entire Agreement**

This Terms of Service is the complete and final understanding between you and AskLumia regarding your use of the website. It replaces all previous discussions or agreements, whether written or verbal.


### **18. Changes to Our Terms**

We may update our Services and policies from time to time, which may require adjustments to these Terms. If changes are made, we'll notify you-unless the law says otherwise. If you continue using our Services after being notified, it means you accept the updated Terms. If you don't agree, you may stop using the Services and delete your account.


### **19. Intellectual Property**

All content, features, and functionality on this website are owned by AskLumia or its licensors and are protected by local and international intellectual property laws. You may not copy, modify, share, or download any part of the website without written permission, unless these Terms explicitly allow it. Unauthorized use is strictly prohibited.


### **20. Dispute Resolution Through Arbitration**

The laws of Singapore, excluding its conflicts of law rules, shall govern this Terms of Service and your use of AskLumia. Your use of AskLumia may also be subject to other local, state, national, or international laws.


### **21. Notice of Dispute**

This section applies to any disagreement between you and AskLumia, except claims involving the protection or enforcement of intellectual property rights. A "Dispute" includes any legal claim about our Services or this Terms of Service, no matter the legal theory used, and is interpreted as broadly as legally allowed.

a. If a dispute arises, either you or AskLumia must first send a written notice outlining: (a) your name and contact details, (b) a description of the issue, and (c) the resolution you're seeking.
b. You must send your notice via the "Contact Us" form at our Website or via email support@asklumia.ai. We will send ours to the email or mailing address you've provided. Both sides agree to try resolving the issue informally within 60 days of receiving the notice. If not resolved in that time, either party may pursue further legal action as stipulated below.
c. If the issue is not resolved informally within 60 days of receiving the notice, either party may initiate legal proceedings. All such proceedings shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference into this clause. The seat and venue of arbitration shall be Singapore, and the arbitration shall be conducted in English.


### **22. Miscellaneous**

a. If a court finds any part of these Terms unenforceable, the rest will still apply. Any waiver must be in writing and signed by an authorized AskLumia representative to be valid. AskLumia has the right to seek court orders or equitable remedies without needing to post a bond if you breach (or are about to breach) the Terms.
b. Our Services are operated from our offices, and may not be legal or appropriate in other jurisdictions. If you access them from elsewhere, you do so at your own risk and must follow local laws.
c. These Terms of Services, along with our Privacy Policy, form the complete agreement between you and AskLumia. You cannot change them unilaterally. Section titles are only for convenience and have no legal effect.


### **23. Disclaimer**

25.1. AskLumia does not guarantee the accuracy, completeness, or reliability of any content, code, or information on the Service. We make no promises or warranties, and we are not responsible for any direct, indirect, incidental, or consequential damages related to your use of the Service.

25.2. We may change the Service's content at any time without notice. Everything on the site is provided "as is" and "as available," with no express or implied warranties of any kind.

25.3. As we sometimes distribute third-party content, we don't control or guarantee its accuracy. We also disclaim any warranties relating to third-party content, including merchantability, fitness for a particular purpose, or non-infringement.

25.4. No advice, whether spoken or written, from AskLumia or our partners creates a warranty.

Asklumia's Terms of Service

Privacy Policy

# **Welcome to AskLumia.**


## **a. Preamble**

1. In order to provide the best experience for you, and in accordance with all applicable personal data protection laws, Populix Intelligence Development Pte.Ltd. (hereinafter **“Company,”** **“we,”** **“us,”** or **“our,”**) is hereby committed to protecting and respecting your privacy. For this reason, We determine this Privacy Policy to protect all personal data that is collected or transmitted through our site at www.asklumia.ai (**“Website”**) or via e-mail that we send to you.

2. We recognize the importance of your privacy and are dedicated to safeguarding it. This Privacy Policy provides a clear and accessible explanation of how we collect, use, and protect your personal data when you interact with our generative artificial intelligence, AskLumia.

3. By accessing or using Our Website, you acknowledge that each of your data is true and valid, and you have agreed to and accepted the practices set out in this Privacy Policy.

4. Please read the following policies carefully to understand how and why we collect, store, share and use your personal data. We will also explain your rights when you share your personal data with us.

5. If you disagree with the provisions of this Privacy Policy, please do not use our website or any other means that we have to send your personal information to us.


## **b. General Provisions**

1. The term **“Personal Data”** means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in our possession, such as name, address, telephone number, Identification/Passport number, date of birth, photograph, email address, household information, etc as well as other Personal Data as defined under the relevant laws.

2. The types of Personal Data collected depend on the purpose of collection. We may process your Personal Data by way of collecting, recording, holding, storing, using and/or disclosing it.

3. For the purposes of this Privacy Policy, We act as the data controller. This means We are responsible for determining the purposes and methods by which your personal data is collected and processed.


## **1. Who we are**

AskLumia is operated by Populix Intelligence Development Pte.Ltd., a Singapore company, with its registered offices at 36 Robinson Road, #20-01 City House, Singapore 068877.


## **2. How to contact us:**

Email us at support@asklumia.ai


## **3. What data do we collect?**

We may collect and process data about you as follows:

### **a. Data you provide directly to us:**

1. Email
2. All information provided when you register to use any part of the Website;
3. All information provided when you contact us by telephone or customer service;
4. Records of your correspondence (if any) with us;
5. When you reach out to us, for example, by sending an email or interacting with us on social media, we may collect certain Personal Data, including your name, contact details, and the information contained in your message.
6. Details of the transactions you make through the Website (if any);
7. Track of your visits to the Website, including, but not limited to, traffic data, location data, weblogs, and other communication data;
8. **Technical Data**, any log or technical data that your browser and device automatically send when you use the Website, such as your IP address or the type of network protocol you use.
9. **Input**, Personal Data that you provide in the input to our Services, including your prompts and other content you upload, such as files (opens in a new window), images (opens in a new window), and audio (opens in a new window), depending on the features you use.
10. **Output**, any content generated by the Website based on your Input.

### **b. Personal Data Provided Indirectly**

We may process personal data that is publicly available on the Internet. Our artificial intelligence models are trained using publicly accessible online data, which may occasionally include personal information, despite our efforts to apply best practices aimed at filtering out such data.


## **4. Purpose**

The Personal Data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the **“Purposes”**):

a. to consider and/or process your transactions with us or your transactions or communications with third parties;
b. to manage, operate, provide and/or administer your use of and/or access to our Website (including, but not limited to your preferences), as well as your relationship and your user account with us;
c. to respond to, process, deal with or complete transactions and/or notify you of service issues and unusual account activities;
d. to protect your personal information and rights as a user of our services;
e. to identify and/or verify of personal data;
f. to maintain and provide feature updates that require access to your device to ensure the smooth running of our Website;
g. to contact you via e-mail, letter, telephone, and others, to assist and/or respond to any questions or problem-solving processes related to our services;
h. to contact you or communicate with you through telephone calls, text messages and/or fax messages, e-mail and/or postal mail, or other means for the purpose of administering and/or managing your relationship with us or your use of our services, such as but not limited to communicating administrative information to you relating to our Website. You acknowledge and agree that such communication by us can be done by sending a letter, document, or notification to you, which may involve disclosing certain personal data about you to make such delivery and also listed on the outer cover of the envelope/postal package;
i. to track the use and activity of advertisements that are placed on the Website and understand our user acquisition;
j. to use the information obtained from you for research, analysis, product development, and testing purposes to improve services and security on the Website, as well as develop our new features and products;
k. to enable audits and analysis to, among other things, validate the size and composition of our target audience and understand their experience with us;
l. to produce statistics and research for internal reports and as required by law and/or archival requirements;
m. to prevent or investigate any fraud, unlawful activity, omission, or wrongdoing, whether related to your use of our Website or any other matter arising from your relationship with us and if there is any suspicion regarding the preceding or not;
n. to comply with legal obligations or requirements and to protect the rights, privacy, safety, and property of our users, AskLumia, or public interest;
o. any other purposes that we will notify you of upon obtaining your consent.

Due to the Purposes, we will/be able to collect, use, disclose or process your personal data depending on the situation and/or conditions we face, or other purposes that may not be listed above. However, we will notify you of other purposes other than those listed in Clause 4 above when obtaining your consent unless the prevailing laws and regulations allow the data processing without your consent and update our Privacy Policy.


## **5. Cookies**

When you use our Website, certain information may be collected automatically by using Cookies. Cookies are small files that are stored on your computer's hardware. Cookies help us to improve the Website and provide a better and more personalized service to each user. Cookies that we obtain and use are as follows:

a. **Essential Cookies:** These are necessary Cookies for the operation of our Website. These Cookies allow you to enter a secure area ("secure area") on our website, use a shopping cart, or use an e-billing service.
b. **Analytics/Performance Cookies:** These Cookies generally allow us to recognize and count the number of visitors and see how you are doing when visiting Our Website. This helps us improve the way Our Website works, by ensuring users find what they are looking for easily on the Website, and improve our product performance.
c. **Functional Cookies:** These Cookies are used to identify you when you return to our Website. These Cookies allow us to personalize our content for you, greet you by name and remember your preferences, for example, your choice of language or region.
d. **Targeting Cookies:** These Cookies record your visits to our Website, the pages you have visited, and the links you have followed. We will use this information to make Our Website and its advertisements more relevant to your interests. We may also share this information with third parties for this purpose.

_Please be aware that third parties (including, for example, advertising networks and providers of external services such as web traffic analysis services) may also use Cookies, and We have no control over these Cookies._


## **6. Disclosure to Third Party**

a. We will not sell, rent, transfer or disclose any of your Personal Data to any third party without your consent. However, we may disclose your Personal Data to the following third parties, for one or more of the above Purposes:

1. parties who assist us in running the Website, solely for the purpose of running the Website;
2. successors in title to us;
3. any party in relation to legal proceedings or prospective legal proceedings;
4. data centres and/or servers located within or outside Republic of Indonesia for data storage purposes or otherwise;
5. government agencies, law enforcement agencies, courts, tribunals, regulatory bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipalities in any jurisdiction, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;
6. in the event of a potential, proposed or actual sale/disposal of any of our business or interest, merger, acquisition, consolidation, re-organisation, funding exercise or asset sale relating to us, or in the event of winding-up (**“Transaction”**), your Personal Data may be required to be disclosed or transferred to a third party as a result of or in connection with, the Transactions;

b. When you join an AskLumia enterprise or business account, the administrators of that account may access and control your AskLumia account, including being able to access your Content. In addition, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have an account and certain account information, such as your email address, with your employer or organization to, for example, enable you to be added to their business account.


## **7. Your responsibility**

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, Please note that the transmission of information over the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data sent to the Website. No Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites. Therefore, any information you provide through the Website or other media is at your own risk.

For example, when we give you (or if you have chosen) a password that allows you to access certain parts of the Website, you are personally responsible for keeping that password confidential and not giving it to third parties. However, we guarantee that we will use appropriate security procedures and features to prevent unauthorized access when we receive your information, in accordance with the laws and regulations of the Republic of Indonesia.

From time to time, the website may contain links to and from the websites of a network of partners, advertisers, and affiliates. In the event that you follow a link to such a website, please note that the respective websites have their own privacy policies, and we are not responsible for those policies. Please check the policies of those websites before submitting your personal data.


## **8. Transfer Outside the Singapore Territory**

In the event that there is a transfer of personal data by us to a third party located outside the territory of Singapore we will:

a. ensure that the country of residence of the recipient of personal data has a level of personal data protection that is equivalent or higher to that of personal data in Singapore; or
b. ensure that the country where the recipient of personal data is domiciled has adequate and binding personal data protection, or
c. obtain your consent first; and
d. implement the provisions of laws and regulations regarding the transfer of personal data across national borders.


## **9. Your rights**

Your rights Your rights to the personal data that you provide to us are as follows:

a. The right to the confidentiality of personal data;
b. The right to submit a complaint in the context of resolving personal data disputes over the failure to protect the confidentiality of personal data by Us to your relevant Data Protection Authority;
c. The right to withdraw your consent related to the collection, use, and/or disclosure of your personal data that we have, including the right to stop using, access services, and/or close an account on our Website with due observance of applicable laws and regulations. Revocation of your consent could mean that we will not be able to continue providing the services to you, and we may have to terminate the relationship with you and/or the contract you entered into with us;
d. The right to access or the opportunity to change or update your personal data without disturbing our personal data management system, unless otherwise stipulated by the prevailing laws and regulations in the Republic of Indonesia;.
e. The right to access or opportunity to obtain your historical personal data that has been submitted to us as long as it is still in accordance with the applicable regulations and laws. We may charge you a reasonable fee to handle and process your request to access your personal data. If we choose to charge fees, we will provide you with an estimate of the fees to be charged in writing. Please note that we are not obliged to respond to or manage your access request unless you have agreed to pay the fees.
f. The right to have your personal data deleted if any of the following occurs:
   1. personal data is no longer needed for personal data processing's purpose;
   2. You have withdrawn your consent to process personal data;
   3. upon your request; or
   4. when the personal data was unlawfully obtained and/or processed.
   5. The right to delete your Website account.


## **10. Children's Privacy**

We do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.


## **11. Data Collection from Individuals in European Economic Area**

If you are located in the European Economic Area (EEA), we may collect and use your information. We take the necessary measures to ensure that all engagements with service providers who process personal data outside the EEA have adequate safeguards in conformity with the Article 46 of the EU GDPR. We also respect Your privacy rights according to the Article 12 - 23 of the EU GDPR.


## **12. Data Retention**

Sometimes business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period of time. For example, when you make a payment to us, we'll retain this data for longer periods of time as required for tax or accounting purposes.

Reasons we might retain some data for longer periods of time include:

a. security, fraud and abuse prevention;
b. financial record-keeping;
c. complying with legal or regulatory requirements;
d. ensuring the continuity of our services; and/or
e. direct communications with us for after sales support.


## **13. Governing Law**

This Privacy Policy is governed by the laws of Singapore without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.


## **14. Update of the Privacy Policy**

We will update our Privacy Policy, in line with the development of any relevant laws and regulations, and the development of our business. Any changes we may make to our Privacy Policy in the future will be updated on this page and, if necessary, notified to you by e-mail. Please make sure you review this Privacy Policy from time to time.

Asklumia's Privacy Policy

Asklumia is currently undergoing certification for ISO/IEC 27001:2022. We are working towards finalizing this internationally recognized standard for Information Security Management Systems (ISMS) by March 2026.

**Our commitment to users during this process:**
- **Alignment with Global Standards:** Our current operations and data handling practices are being rigorously aligned with ISO 27001:2022 frameworks.
- **Data Confidentiality:** We are enforcing strict controls to ensure data is accessible only to authorized personnel and protected against unauthorized alteration.
- **Risk Management:** We are actively implementing a formalized framework for identifying, assessing, and mitigating information security risks.
- **Regulatory Readiness:** We are ensuring all internal processes meet the strict legal and regulatory requirements necessary for final certification.

Flexible Plans for Every Stage of Growth